There are three things that are important for running a successful hotel or resort. No I am not referring to ‘location, location, location’. I am referring to the ears, the eyes and the mouth. There is a fourth piece of one’s anatomy that is important but I will leave that until later.
Under the assumption that the reader is a complete novice and has inherited a hotel or resort, here are the first ten things that each of the above items of your anatomy should do in the first month of your new

Source: MANAGING A HOTEL…………FOR DUMMIES! ANOTHER TEN-POINT PLAN! – AXIS Hospitality International